Sunrise-2-Sunset Tours Terms and Conditions
SUNRISE-2-SUNSET TOURS HAS A POLICY OF FAIR TRADING AND TAKES EVERY CARE TO HELP YOU ENJOY YOUR PILGRIMAGE:
1. BOOKING CONDITIONS: CANCELLATIONS may occur - The Company reserves the right to cancel any trip at any time for reason beyond our control, but will ensure that passengers are advised where possible. All paid funds for that particular pilgrimage will be refunded in full, and the Company shall be exempt from any further liability. We will generally not cancel pilgrimages less than 7 days prior to the departure date. All deposits made within 2 months for premium trips that have been booked and confirmed are non-refundable.
All cancellations must be in writing. The following per-person cancellation charges will apply in addition to any airline penalties and charges incurred by ourselves or our suppliers: If cancelled 91 days or more prior to departure, a £25.00 administrative fee will be charged. If cancelled 90 ‐ 31 days prior to departure, £75.00 will be charged. If cancelled 30 ‐ 15 days prior to departure, £100.00 will be charged. If cancelled 14 ‐ 7 days prior to departure £125.00 will be charged. No refunds will be made within the week of departure. In addition, once the airline tickets have been issued, 100% of the airfare is non‐refundable unless you have been advised otherwise at the time of your booking.
2. MAKING A BOOKING: It’s important to place your booking at least 16 weeks – 109 days or 3 and a half months, before departure, on all trips more than three days long, and you must complete a booking form and return it to us with part or full payment at least 8 weeks before the departure date, your final payment is due 56 days or 8 weeks before we travel.
3.DEPOSIT: We require a minimum deposit of £100.00 per person depending on the chosen package, at the time of your booking. The deposit forms a part of your final payment and will take into account all instalments made, which are due 56 days or 8 weeks prior to departure. Reservations made within 56 days or 8 weeks before your departure must be accompanied by full payment, which applies to all packages. You can also pay through your bank, direct debit, standing order cash or cheque. We will send you a confirmation email of your payment.
We will not accept payments in any form on the day of travel. We expect all payments including cheques will be cleared before departure. You will be unable to board the coach without your boarding ID, which means that your payment has not been cleared on time.
4. RESERVATIONS & TOTAL COST: Any reservations received within 8 weeks of departure TOTAL COST will be required per booking per person. Some pilgrimage prices are based on the number of total pilgrims. Surcharges may be assessed for smaller group sizes. After your booking has been made, THE COMPANY RESERVES THE RIGHT NOT TO ISSUE ANY REFUNDS IN THE EVENT OF CANCELLATION BY THE CUSTOMER FOR WHATEVER REASON. Up to 14 days before departure, it may be possible to transfer to another trip.
5. COMPANY LIABILITY: The Company does not accept any responsibility for loss, damage, delay, or inconvenience caused to passengers when travelling on or booked on its excursions. All arrangements for meals, refreshments, accommodation or entertainment or other means of travel such as ferry or train by Eurotunnel are made by the Company as agents for or on behalf of the passengers on the condition that the Company shall not be responsible for any loss, damage, delay or inconvenience caused to passengers as a result of such arrangements.
6. LUGGAGE / PASSENGERS PROPERTY: The company reserve the right to refuse articles of an objectionable or dangerous nature. Fragile items will only be carried if they are of reasonable size and securely packed. The company will not be responsible for the loss or damage of such items. All vehicles operated by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The passenger accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. The Company accepts any personal property of the passengers on the understanding that it will take all reasonable steps to avoid loss or damage. However, it is your responsibility to ensure that you take care of your purchases and personal belongings; the company will not accept any responsibility for the loss of such items left on the coach unattended. Articles of lost property, and will not be held at the Company’s premises or by the operating vehicle company and will be subject to the current Public Service Vehicle (Lost Property) Regulations. Perishable goods will be disposed of at our discretion.
7. PERSONAL GOODS PURCHASED IN THE E.U. AND PASSPORT REQUIREMENT: Passengers must only purchase goods for their personal consumption or gifts. The amount passengers can carry will be restricted in accordance with the vehicle's compliance. A passport that is valid for 6 months past the date of your return flight home is required of all foreign citizens. U.S. and British citizens do not require visas for most countries. If you are not a citizen from one of these countries please check before you book your travel. Sunrise-2-Sunset Tours is not responsible for individual visas or passports validity.
The Company reserves the right to continue its journey with or without passengers detained at customs for noncompliance with the above regulations.
8. VEHICLE TO BE PROVIDED: The Company reserves the right to substitute another vehicle or drivers (including those of other operators) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality. A change of vehicle may be necessary if the Company is to substitute a small coach or mini-coach. Passengers may be carried in feeder vehicles to the main excursion vehicle. The feeder vehicle may be a coach, minibus, or taxi. The company cannot accept bookings that are dependent on specific seat numbers being honoured. In addition, many coach companies have installed a pick-up and drop-off surcharge, this will be added to all bookings which require a pick-up and drop-off with their journey.
9. BREAKDOWNS, DELAYS & WEATHER CONDITIONS: The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances, the Company will not be liable for any loss or inconvenience suffered by the passenger as a result. The Company will operate in all weather conditions. In the event of serious weather conditions, for example, heavy snowfall, no refunds can be given for cancellations. However, in these circumstances, each claim will be assessed on an individual basis.
10. Sunrise-2-Sunset Tours regrets that the company cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “force majeure”. In these booking conditions, “force majeure” means any event in which the company or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) but are not limited to, unavoidable technical problems with transport, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemic or fire, and all similar events or circumstances outside its control.
11. COMPLAINTS: Any complaints should be made in writing to Sunrise-2-Sunset Tours, 62 Beechwood Road, Dalston Lane, London E8 3DY, within 7 days of the excursion.
ERRORS & OMISSIONS Although every effort has been made to ensure the accuracy of the information in our brochures, flyers, posters, websites, and any marketing material at the time of printing, the company apologises for any errors or omissions.
© 2024 Sunrise-2-Sunset Tours Ltd. All rights reserved.
PRIVACY POLICY
Sunrise-2-Sunset Tours PRIVACY POLICY: Last updated: 25 May 2024 Welcome to our Privacy Policy Thanks for using our websites and services. Personal integrity is important to us, and we take your privacy extremely seriously. Here you will find out for example what personal data we process about you, why and how we do it, where it came from, who is involved, and how it is lawful for us to do it. This is where we explain how we process your personal data and what we do to respect your integrity! We encourage you to read this Privacy Policy and to use it to help you make informed decisions. Please read this Privacy Policy carefully – by continuing to use our websites and services, you confirm that you have read and understood this Privacy Policy in its entirety. By reading this Privacy Policy, we hope you feel confident that we work hard to live up to your expectations. Please contact us if you have any questions regarding this Privacy Policy or in general questions regarding your personal data. Do use our contact details for any further information you might need. 0203981 4541 / info@sunrise2sunsettours.com “we”, “our” or “us”), is committed to protecting and respecting the privacy of any individual whose personal data we process as part of us providing our services. This Privacy Policy aims to provide you with sufficient information regarding our use of your personal data, including providing you with answers to the following questions:
FLEXIBLE PAYMENT OPTIONS: FAQ What are the payment plan set-up costs and fees? / No setup fees: Charges apply on instalment payments: Can anyone be eligible? Must be a consenting adult / No credit checks just genuine trust Will my trip be cancelled if the payments default? Yes, but talk to us we may be able to make a suggestion How do I manage my plan to avoid default? Keep clear records alongside your bank statement: How do I check my balance and payment history? You will be sent monthly invoices / using your bank statements. Can I apply as an individual or in a group? All age-appropriate adults are welcome to apply, groups included. I’m having problems with my payment what should I do? Contact us immediately What details are needed to apply for a flexible payment option? Please see the flexible payment option, terms & conditions for the full list above. Is it less expensive to pay upfront when booking? YES. What to consider when preparing to use these facilities? Please see the terms & conditions. Can I apply for a flexible payment option if I am unemployed? Yes, see the set criteria and as long as you’re committed to the agreement, all terms and conditions apply. © 2024 Sunrise-2-Sunset Tours Ltd. All rights reserved.
Help is at hand: FAQ What is personal data? What is the processing of personal data? Who should read this Privacy Policy? Are there any additional fees when we go abroad? How do I check my order status? What is your refund policy? Does this Privacy Policy cover all our processing activities? Yes. What does this Privacy Policy not cover? Unexpected / force What information do we have about you, for what reason and how is it lawful for us to comply? What Personal Data do we collect from third parties? Won’t share your data with third parties.
How will we not use your information? What about automated decision making? Want to know more about our policy of sharing data with third parties? What about transfers to a third country? Security and Integrity - how do we protect your Personal Data? How long do we store your personal data? What say do you have in how we process your data (aka. your rights)? How do you exercise your rights and how can you contact us or the data protection authority?
What about cookies? What about other third-party websites and services? How may we change this Privacy Policy? What is personal data? Personal data is all kinds of information directly or indirectly identifying a physical person being alive. This means that e.g., name, address, phone number but also log data and encrypted data and other types of electronic ID’s (e.g., IP-addresses) is personal data in the event they can be connected to a physical person being alive may be personal data. What is the processing of personal data?
Processing of personal data is every action that is taken in relation to personal data, irrespective of if it is done in an automated way or not. Examples of common processing actions are collection, registration, organization, structuring, storing, adaptation, transfer, and deletion. Who should read this Privacy Policy?
This Privacy Policy is relevant for anyone visiting our websites, using our services, products or otherwise interacting with us. Does this Privacy Policy cover all our processing activities? No, it only concerns the processing of personal data for which we are the data controller – in other words, where we decide the purposes (why the personal data is collected) and means (which personal data is collected, for how long it is stored, etc.) of the processing.
What does this Privacy Policy not cover? It doesn’t cover any processing of personal data that we conduct as a data processor – meaning, where we process data on e.g., your behalf and following your instructions when you use our services, and you are the one collecting personal data and deciding the purpose for the processing of such personal data. For those activities, our Data Processing Agreement Schedule 1 to our Payment Terms and Conditions applies. In relation to whom is Sunrise-2-Sunset Tours a data controller? Merchant Sunrise-2-Sunset Tours is the data controller for personal data processed when our customers register for and/or use our services and when our customers purchase our services from us such as pilgrimages if they are a natural person (“Merchant”).
This means that we are a data controller for any personal data that we process about you as a sole trader or an individual. CEO, board members, beneficial owners and authorised signatories of our customers Sunrise-2-Sunset Tours is the data controller for personal data obtained when our customers, other than sole traders, register for our services and during the registration process provide information regarding their business structure which may include personal data. This means that Sunrise-2-Sunset Tours is the data controller in relation to personal information in relation to the CEO and board members of any of our business customers that are a limited liability company or equivalent and in relation to personal information of the beneficial owners, if they are a natural person, of our business customers. Sunrise-2-Sunset Tours is also the data controller in relation to the authorised signatories of our business customers.
Representatives of customers Sunrise-2-Sunset Tours is also the data controller of personal data relating to customer representatives who are the representatives of our business customers and the people who use our services and/or products. This also means that Sunrise-2-Sunset Tours is the data controller for representatives of potential customers who are either website visitors who submit personal data through any of the forms on our websites or otherwise contact us through for example our customer support or people who might be interested in our services whose information we got from other sources.
End-customers Sunrise-2-Sunset Tours is the data controller for the processing of personal data that takes place when a customer, friends, family members or of our Merchant (“End-customer”) chooses to pay
(A) by card through the use of the Sunrise-2-Sunset Tours app on our Merchant´s smartphone, tablet or other compatible devices connected through a card reader.
(B) by invoice and pays such invoice online using a card or any other online payment method made available by us in the relevant jurisdiction.
(C) through a payment link provided by e-mail, text message or similar communication tool. (D) by card online or any other online payment method made available by us in the relevant jurisdiction in the Merchant´s Online Store.
(E) through the use of third-party payment providers for the services and/or products provided by us or any of our third parties who use Sunrise-2-Sunset Tours in its physical store or Online Store, as applicable.
Sunrise-2-Sunset Tours is also the data controller when End-customers want to receive a receipt for the services and/or products provided by any of our third-party who use Sunrise-2-Sunset Tours in its physical store or Online Store, as applicable. Website visitors and individuals telephoning or e-mailing our support For existing customers visiting our website: Behavioural and tracking details: e.g., location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites.
Sunrise-2-Sunset Tours is furthermore the data controller for personal data processed when someone telephones our customer support or uses our website or otherwise contacts us through our support channels. This means that Sunrise-2-Sunset Tours is the data controller for personal data processed about website visitors (i.e., the people that merely browse our websites). What information do we process about you, for what purposes and how is it lawful for us to do it? Merchants Categories of personal data we process Identification information: e.g., identification number, ID, passwords or equivalent Contact information: e.g., name, address, phone number, email or equivalent Financial information: e.g., bank details, card information, financial transactions or equivalent, credit history (including credit score), information related to invoices that we have issued. Information related to legal requirements: e.g., customer due diligence and anti-money laundering requirements, bookkeeping. Behavioural and tracking details: e.g., location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites
HOW DO WE USE IT (PURPOSE OF PROCESSING) LEGAL BASIS FOR THE PROCESSING (WHY THE DATA PROCESSING IS NECESSARY)? To provide our services and products, to fulfil relevant agreements with you and to otherwise administer our business relationship with you. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To confirm your identity and verify your personal and contact details. Fulfil our contractual obligations towards you and to comply with applicable laws To prove that transactions have been executed. Fulfil our contractual obligations towards you and to comply with applicable laws To establish, exercise or defend a legal claim or collection procedures. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To comply with internal procedures.
Fulfil our contractual obligations towards you and to comply with applicable laws To administer your payment for products and/or services and the customer relationship i.e., to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To assess which payment options and payment services to offer you, for example by carrying out internal and external credit assessments.
Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. For customer analysis, to administer Sunrise-2-Sunset Tours services, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. Fulfil our contractual obligations towards you and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To ensure that content is presented in the most effective way for you and your device. Fulfil our contractual obligations towards you and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To prevent misuse of Sunrise-2-Sunset Tours services as part of our efforts to keep our services safe and secure.
Pursue the legitimate interests of Sunrise-2-Sunset Tours. To carry out risk analysis, fraud prevention and risk management. Pursue the legitimate interests of Sunrise-2-Sunset Tours. To improve our services and for general business development purposes, such as improving credit risk models in order to e.g., minimize fraud, develop new products, services and features and explore new business opportunities. Pursue the legitimate interests of Sunrise-2-Sunset Tours. Marketing, product, and customer analysis. This processing forms the basis for marketing, process, and system development, including testing. This is to improve our product range and to optimize our customer offering. Pursue the legitimate interests of Sunrise-2-Sunset Tours. To comply with applicable laws, such as anti-money laundering and book-keeping laws and regulatory capital adequacy requirements and rules issued by our designated banks and relevant card networks.
This means that we process personal data for know-your-customer (“KYC”) requirements, to prevent, detect and investigate money laundering, terrorist financing and fraud. We also carry out sanction screening, report to tax authorities, police enforcement authorities, enforcement authorities, supervisory authorities. Comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To administer your order and/or purchase. Fulfil our contractual obligations towards you To be able to administer participation in competitions and/or events. Pursue the legitimate interests of Sunrise-2-Sunset Tours. Risk management obligations such as credit performance and quality, insurance risks and compliance with capital adequacy requirements under applicable law. Comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To administer payments carried out by using our services from a Merchant. Comply with applicable laws and to pursue the legitimate interests of Sunrise-2-Sunset Tours. To communicate with you in relation to our services.
Fulfil our contractual obligations towards you and to pursue the legitimate interests of Sunrise-2-Sunset Tours. Other than End-customer or Merchant CEO, board members, beneficial owners, and authorised signatories of our customers' Categories of personal data we process Identification information: e.g., identification number, ID or equivalent Contact information: e.g., name, address, phone number, email or equivalent Information related to legal requirements: e.g., customer due diligence and anti-money laundering requirements.
HOW DO WE USE IT (PURPOSE OF PROCESSING) BASIS FOR THE PROCESSING (WHY THE DATA PROCESSING IS NECESSARY)? To provide our services and products comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours. To confirm your identity and verify your personal and contact details. To comply with applicable laws. To establish, exercise or defend a legal claim or collection procedures. Comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours.
To comply with internal procedures, pursue the legitimate interest of Sunrise-2-Sunset Tours. To prevent misuse of Sunrise-2-Sunset Tours, services as part of our efforts to keep our services safe and secure. Pursue the legitimate interest of Sunrise-2-Sunset Tours. To carry out risk analysis, fraud prevention and risk management obligations such as credit performance and quality, insurance risks and to comply with capital adequacy requirements. Pursue the legitimate interest of Sunrise-2-Sunset Tours. To comply with applicable laws, such as anti-money laundering and book-keeping laws and rules issued by our designated banks and relevant card networks. Comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours. Representatives of customers Categories of personal data we process Identification information: e.g., identification number, ID or equivalent Contact information: e.g., name, address, phone number, email or equivalent For existing customers: Behavioural and tracking details: e.g., location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites.
HOW DO WE USE IT (PURPOSE OF PROCESSING) LEGAL BASIS FOR THE PROCESSING (WHY THE DATA PROCESSING IS NECESSARY)? To provide our services and products. Comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours. To confirm your identity and verify your personal and contact details. Comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours. To establish, exercise or defend a legal claim or collection procedures. Comply with applicable laws and pursue the legitimate interest of Sunrise-2-Sunset Tours. To comply with internal procedures. Pursue the legitimate interest of Sunrise-2-Sunset Tours. For customer analysis, to administer Sunrise-2-Sunset Tours, services, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. Pursue the legitimate interest of Sunrise-2-Sunset Tours. To ensure that content is presented in the most effective way for you and your device. Pursue the legitimate interest of Sunrise-2-Sunset Tours. To prevent misuse of Sunrise-2-Sunset Tours, services as part of our efforts to keep our services safe and secure.
Pursue the legitimate interest of Sunrise-2-Sunset Tours. To carry out risk analysis, fraud prevention and risk management. Pursue the legitimate interest of Sunrise-2-Sunset Tours. To provide you with information, news, and marketing about our and similar services. Pursue the legitimate interest of Sunrise-2-Sunset Tours. End-customers Categories of personal data we process Identification information: we do not process any identification information about you. Contact information: e.g., your name, phone number, address, and email address or equivalent. Financial information: we process credit and debit card information such as card number, expiry date and CVV code, card holder name, financial transactions or equivalent, details about what products and /or services you have purchased. Information related to legal requirements: e.g., customer due diligence and anti-money laundering requirements, bookkeeping. Behavioural and tracking details: e.g., location data, behavioural patterns, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites.
HOW DO WE USE IT (PURPOSE OF PROCESSING) LEGAL BASIS FOR THE PROCESSING (WHY THE DATA PROCESSING IS NECESSARY)? If you are an End-customer we process personal data obtained if you choose to pay by card or by invoice or through the use of any other payment method that Sunrise-2-Sunset Tours, provides from time to time, including alternative payment solutions provided by third parties. Comply with applicable laws and to pursue the legitimate interest of Sunrise-2-Sunset Tours. Processing payment. We only process your personal data if you have chosen to pay
(A) by card through the use of the Sunrise-2-Sunset Tours, app on the Merchant´s smartphone, tablet or other compatible device connected to the Sunrise-2-Sunset Tours reader.
(B) by invoice and pay such invoice online using a card or any other online payment method made available by us in the relevant jurisdiction,
(C) through a payment link provided by e-mail, text message or similar communication tool,
(D) by card online or any other online payment method made available by us in the relevant jurisdiction in the Merchant´s Online Store, (v)through the use of third-party payment providers. for the services and/or products provided by any of our Merchants who use Sunrise-2-Sunset Tours, in its physical store or Online Store, as applicable. We process personal data in order to be able to process the payment transaction and carry out a secure transaction, including for the purpose of risk management and the prevention of fraud and other criminal acts. © 2024 Sunrise-2-Sunset Tours Ltd. All rights reserved.